Clear privacy practices.
Thoughtfully explained.

We collect information you provide and information generated through site use.

We may collect contact information, shipping and billing details, order information, payment-related information handled by payment providers, customer support messages, marketing preferences, device and usage information, and custom content such as pet photos, pet names, text, color choices, size choices, model choices, and design selections.

We do not intentionally collect sensitive personal information unless it is voluntarily included in customer communications or uploaded content.

We use information to operate the store and support customers.

• Process, confirm, produce, ship, and support orders.
• Create, personalize, review, or improve custom products.
• Communicate about orders, delivery, customer service, returns, and policy updates.
• Prevent fraud, abuse, unauthorized activity, chargebacks, and security risks.
• Measure website performance, advertising performance, and customer experience.
• Comply with legal, tax, accounting, payment, customs, and regulatory obligations.

We share information only where reasonably necessary.

We may share information with service providers that help us operate the store, including payment processors, shipping carriers, logistics partners, production partners, hosting providers, analytics and advertising services, fraud prevention tools, email and customer support tools, professional advisors, and legal or regulatory authorities where required.

We do not sell customer personal information in the ordinary sense of selling a customer list for money. Certain advertising, analytics, or cookie technologies may be considered “sharing” or “targeted advertising” under some privacy laws.

Custom content is used to produce and support your order.

Photos, pet names, custom text, design choices, and related order information may be used to prepare, produce, review, remake, or support your custom product. We may share this content with production and fulfillment partners only as reasonably needed to complete the order.

Unless you give permission, we do not intend to use customer-submitted pet photos as public marketing content.

We keep information only as long as reasonably necessary.

Retention periods vary depending on the type of information and the reason it is kept, including order records, tax and accounting obligations, dispute prevention, fraud prevention, product support, warranty or quality review, and legal compliance.

Depending on location, customers may have privacy rights.

Depending on applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. You may also have rights related to targeted advertising or certain data sharing.

To submit a request, contact us at support@ipawlio.com. We may need to verify your identity before completing a request.

We use reasonable safeguards, but no system is perfect.

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, storage system, or transmission method can be guaranteed to be completely secure.

Our website is not intended for children.

Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from children where parental consent is required by applicable law.