Carefully prepared.
Clearly explained.

A practical guide before your order ships.

Prepared with care, not rushed by default.

For most standard, non-personalized items, orders are typically processed within 1–3 business days after payment is successfully received.

For personalized, custom-made, or made-to-order items, processing typically takes 3–15 business days, depending on the product type, production requirements, design confirmation, order volume, and seasonal demand.

• Processing times are estimates only and are not guaranteed.
• Orders are generally not processed on weekends or public holidays unless otherwise stated.
• Additional time may be needed for stock issues, production delays, payment review, address verification, or unusually high demand.

We ship internationally, with some limitations.

We currently ship to selected international destinations. Shipping availability may vary depending on the product, destination, carrier availability, customs restrictions, or operational limitations.

• Some countries, regions, addresses, forwarding facilities, or high-risk destinations may be unavailable.
• If we cannot ship to your location after an order is placed, we will contact you using the information provided at checkout.

Estimated timelines begin after processing is complete.

For most standard shipments, estimated delivery usually takes 7–15 business days after dispatch.

Delivery times are estimates only and do not constitute a guaranteed delivery date. Delays may occur because of customs inspections, carrier disruptions, adverse weather, seasonal congestion, remote delivery locations, incorrect address details, or other events beyond our reasonable control.

International delivery may involve charges outside checkout.

Shipping fees, where applicable, are generally displayed at checkout. We may adjust shipping methods, carrier selection, packaging method, or shipping charges where necessary due to order size, destination, combined products, remote area surcharges, or operational needs.

For international orders, customs duties, import taxes, VAT, brokerage fees, handling fees, or similar charges may apply depending on your destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

• Customs processing may delay delivery.
• Local import rules vary by country.
• Customers are responsible for ensuring that ordered products are permitted under local import laws and regulations.

A correct address matters more than most customers expect.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping details carefully before submitting your order.

If you notice an error, contact us as soon as possible at info@ipawlio.com. Once an order has entered processing, production, or shipment preparation, address changes may no longer be possible.

• Incorrect or incomplete addresses may lead to delays, failed delivery, returns, or additional carrier charges.
• Re-shipping, handling, storage, recovery, or address-correction costs may be charged where permitted.

Some orders may arrive in more than one parcel.

Some orders may be shipped in multiple parcels depending on product type, stock location, packaging requirements, production timing, or carrier limitations.

Where tracking is available, tracking details will generally be provided after shipment. Please note that tracking updates may take time to appear and may not update continuously in every destination or with every carrier.

• If your order is split into multiple shipments, separate tracking updates may be sent.
• Deliveries may arrive on different dates.
• Tracking visibility depends on the shipping method, destination, and local carrier systems.

When a parcel is marked delivered or appears lost in transit.

Custom work takes longer and becomes harder to change once started.

Personalized, custom-made, and made-to-order items may require additional processing time before shipment. Customers are responsible for ensuring that submitted names, photos, text, design selections, and other custom details are accurate and final before production begins.

• Additional lead time may apply before dispatch.
• Once production begins, changes, cancellations, or shipping address updates may no longer be possible.
• Customers are responsible for checking names, photos, spelling, sizes, colors, addresses, and other customization details before submitting an order.
• Customer-submitted errors, including wrong names, wrong photos, wrong sizes, incorrect text, or incorrect shipping addresses, may not be eligible for refund, replacement, exchange, or cancellation once production has started.

Some orders may require additional review before shipping.

To protect our business and customers, we may place an order on hold, request address verification, request additional information, adjust shipping requirements, require a more secure delivery method, or cancel an order where we reasonably suspect fraud, payment risk, reshipping activity, unauthorized use, or other suspicious circumstances.

Customers placing time-sensitive orders should do so with adequate lead time, as exact delivery dates are not guaranteed unless expressly agreed in writing.